FAIR* - Ethical Creative Consultancy

When I have to visit the Post Office it reminds me of the same feeling I used to get when I was splitting up with my last girlfriend. A sense of foreboding, trying to time it so no other people would be around and knowing that it would take ages and ultimately achieve very little.

Today I had to visit the Post Office.

(Image from Hiearchic Al’s Flickr)

Whilst really, honestly, trying to enjoy the experience - I simply couldn’t. Whilst trying to notice things that would make me smile all I could see were things that made me frown. Here are three examples of why the Post Office is pants:

1. I visited at about 1:45pm. This is around about lunchtime for most people. (Yep, I know, people who work at the Post Office need their lunch too…) Now, I’m not actually going to moan about the fact that there were only two cashiers operating in a space where upto ten could be operating. No sireeBob. What I do think is silly is that the two cashiers that were operating were at the opposite end of the counter to the queue. So people like me are stranded from any kind of contact to the people serving. To be informed of it being my turn, the cashier pushes a button and I get a recording of a human being telling me cashier nine is available. If that cashier was sat at windows 1 or 2, they could tell me with their own voice. Plus - to get to cashier nine I have to walk past eight empty spaces. This gets up my hackles.
2. Whilst waiting for a cashier I am subjected to the Post Office’s new campaign. There’s nothing overtly annoying about them besides the fact that it makes Post Office employees to be a bit silly and with the intelligence of a buffoon. As the Guardian says in this link, it’s probably not the best timing for this bearing in mind that the Post Office is not the the favourite place of Joe Public at the moment.
3. Transaction completed, I needed to find a postbox. In a Post Office. Not as easy as you think, and it took me 3 or 4 minutes to do it. Now I’m not the most intelligent man on earth, but I’m far from a waffle waitress…

That’s only three things I noticed. I’m sure you could all add some more…

This entry was posted on Thursday, November 8th, 2007 at 3:55 pm and is filed under Musings, London. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.